Takealot | Become a Driver Partner 2022

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takealot.com, a leading South African online retailer, is looking for a highly talented Food Performance Data Analyst to join our Takealot Delivery Team in Cape Town

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.

We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to the CI and Performance Manager.

Your responsibilities will include:

Analyzing, understanding, and prioritizing tasks according to the core business or project objectives

Creating reports with focus areas for business improvement

Identifying important variables and focus areas in the business

Analyzing data to answer strategic and operational questions posed by the business

Provide information to various stakeholders

Collaborate with TDT managers and Franchise Managers to establish project plans while accounting for the trade-offs between operational practicality and overall performance

Daily Food Operations Metrics Management:

Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.

Manage Food delivery support tools i.e. QlikView, Branch Dashboards, and Weekly reports to inform operational decisions and improvement

Construct weekly reports for improvement and new target areas

Use weekly targets to manage day-to-day performance and inform operations for the best impact

Product reviews and complaints tracking:

The role will interface frequently with the Food and TDT operations teams and engage somewhat in the specifications of PaLM releases and new product features

Furthermore, the role will cover SOP reviews and complaints management from a driver behavior and training aspect where relevant

Process Improvement:

Regularly review and analyze key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance

Ability to develop and set up reporting for metrics

Managing customer, branch, and driver feedback into continuous performance improvement processes

Contribute to the design, implementation, and improvement of new and existing food support processes & tools

Leading small project improvement initiatives as required

Self-improvement to innovate and to keep skills up to date

 

Attributes required:

A Solutions-oriented and attention to detail – qualitatively (written SOPs and email structure) and quantitatively (charts and tables)

Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical

Ability to present ideas succinctly, in writing, and verbally

Versatile and with an appetite to learn from the experience of others and independently through experimentation and research

Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus to ranked priorities with the highest strategic impact

Self-motivated to continuously improve and update their own skills

A general willingness to learn, embrace and question new or existing technologies

 

Qualifications and Experience:

Relevant Undergraduate degree / diploma / certificate (i.e. Sciences, Statistics, Operations

A minimum of 3 years of experience in business analysis, operational management, or a related field

Experience defining solutions for internal and external customer networks

Excellent verbal and written communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals

Experience in change management

Advanced Excel Skills essential – e.g. Pivot tables, IF/COUNTIF/VLOOKUP statements, Chart-building, conditional formatting, sorting and handling big data files

PowerPoint Skills – Constructing a storyline, clear & concise slides, strategic use of visuals graphics, and color

Experience in SQL

Experience in scripting Python/R

Experience in Power Bi or QlikView (advantageous)

Experience in React (advantageous)

Experience in e-commerce, start-up, or tech environment (advantageous)

Experience in tech and how to use tech solutions such as automation to improve performance

Experience in the development of others – can lead others, delegate tasks, and develop a team if necessary

The Environment:

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun, and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

We are short on ego and high on output.

We are doers and not only thinkers, it’s all in the execution after all.

We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

is respectful but forthright

is an expert at doing, who can not only design but also execute

is analytical, able to use data to make decisions

is competitive, self-directed, and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)

is passionate about the potential of e-commerce and delivering a world-class customer experience

is entrepreneurial, thrives under change and accepts it is a constant, and always looks for solutions to do something better and faster

is business SMART.

Able to think about problems from a business perspective using technical and product input

is curious and challenges the status quo

is innovative and enjoys iteration

is collaborative

will be at the cutting edge of developing new concepts for takealot.com

thinks like an owner of the business

is SMART, has INTEGRITY, and is HARD WORKING

If you meet the above criteria, you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities, to apply.

 

takealot.com, a leading South African online retailer, is looking for a highly talented Order Fulfilment Team Leader (Returns) to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.

We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

You will report to the Order Fulfilment Manager:

Your responsibilities will include:

Monitoring the TDT network and 3PL’s (3^rd Party Logistics providers) performance

Ensuring returns from customers get back to DC within agreed service levels

Managing the courier relationships

Managing a team of upwards of 8 people

Allocating tasks to the team to ensure all key functions are tended to

Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution

Constantly review existing processes to ensure that they are streamlined and scalable

Recommending changes based on analysis and compliance management in order to improve procedures so that customer expectations are managed or exceeded

Being a point of contact for Customer Service and 3PLs, ensuring query resolution

Report generation, so that TDT networks and 3PLs are aware of their current performance

Data mining and the analysis thereof

Data capturing into the respective systems to ensure business and customers are up to date with collections and deliveries

Quality control of data & Exception reporting

Claims management

Competencies/Skills

Confidence in sharing information and providing feedback

Good working knowledge of internet browsers, MS Excel (advanced), and MS Outlook

Basic math skills and sound mathematical reasoning

Excellent people management & team development skills

Ability to interview and interact professionally with internal and external parties

Strong organization skills

Ability to solve problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job

Demonstrated ability to effectively complete work records with strong attention to detail.

Ability to read and interpret data and draw valid conclusions

Ability to work in a fast-paced environment

Must be able to work weekends and overtime as required

Qualifications & Experience:

Degree/Diploma in Logistics/Operations Management/Supply Chain Management or Business/Commerce

Minimum 3 years experience in a management role in operations

Sound operational background in dealing with branch/franchise network

Experience in managing customers at a senior level

Succession planning and development of team members

Change management experience

The Environment:

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun, and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

We are short on ego and high on output.

We are doers and not only thinkers, it’s all in the execution after all.

We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

is respectful but forthright

is an expert at doing, who can not only design but also execute

is analytical, able to use data to make decisions

is competitive, self-directed, and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours

is passionate about the potential of e-commerce and delivering a world-class customer experience

is entrepreneurial, thrives under change and accepts it is a constant, and always looks for solutions to do something better and faster

is business SMART. Able to think about problems from a business perspective using technical and product input;

is curious and challenges the status quo

is innovative and enjoys iteration

is collaborative

will be at the cutting edge of developing new concepts for takealot.com

thinks like an owner of the business

is SMART, has INTEGRITY, and is HARD WORKING

If you meet the above you are an Extraordinary Mind, so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups, and people with disabilities, will be given preference.