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Location: Marble Hall Salary: R1 – R1 Posted: 30 Jun 2021 Closes: 11 Jul 2021 Job Type: Permanent & Full-time Business Unit: South Africa – Cash Solutions Region / Division: Africa Reference: G4S/TP/2475390/213560

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.



G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Planner in Marble Hall.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organization, and understanding the role which Security plays within a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organization


o, assist the Branch Manager by maintaining effective planning and co-ordinations of operations in Cash In Transit and to ensure and maintain effective planning procedures within Cash Solutions.

Key Performance Areas:

Responsible and accountable for effective Planning and Co-coordinating of operations

  • Plan routing and scheduling activities
  • Prepare the daily duty lists by allocating a vehicle, driver, and crew of each of the schedules to be carried out on that day
  • Manage, conduct briefing and de-briefing of crew
  • Manage and monitor driver and crew overtime
  • Ensure drivers, crews and custodians are dress neatly and have the required protective equipment
  • Monitor and control of casual services to be performed
  • Ensure written confirmation received from clients
  • Confirm the price of service with sales
  • Enter service into “Casual Service Book”.
  • Complete “Casual Service Advice” and hand to Controller to carry out service
  • Ensure client is invoiced on completion of service and enter invoice number into “Casual Service Book”
  • Investigate and follow up on service queries, complaints, and client calls
  • Visit clients premises with sales staff
  • Liaise with Sales, Operations, and Administration to resolve queries
  • Ensure follow up is confirmed with the client
  • Perform Controllers duties as a relief function, as and when required to
  • High-risk schedules must be identified and assigned to the best available vehicles to facilitate maximum protection, arrange backup if required
  • Check and sign off all control room occurrence books daily and ensure any failed services from the day before are actioned timeously by the radio controller on shift
  • Manage the route plan of each vehicle and determine the most economical route
  • Administer the client code to Sales Department and other relevant departments based on new contracts and planned schedules
  • Handle all customer queries related to planned schedules
  • Allocate necessary resources for execution of the plan  based on personal competencies
  • Liaise with Cash Centres in banks re clearance for the following day
  • Plan the bulk banking vehicles every morning for the same day
  • Plan ahead for all public holidays and holiday period disruptions
  • Send questionnaires to clients requesting details of specific service requirements during these periods
  • Enter service details into the “holiday book” as a control to ensure that service is carried out
  • Liaise with Planners/Controllers of other branches on services to be performed by more than one branch
  • Advise Counting House and Box Room of changes to services over the holiday period
  • Draw up a schedule of additional services to be performed and attached it to “Daily Vehicle Schedules”

Reports and Registers

  • Manage the control room reports and records (daily, weekly and monthly)
  • Prepare day off roosters for road crew’s
  • Manage controller’s shifts
  • Record all discrepancies in respect of customers order
  • Manage the recording of all incidents (accident and robberies)
  • Prepare a weekly schedule of all vehicles to be serviced or requiring COF tests

Manage scanning and tracking system (E-Viper)

  • Load new customers onto the E-Viper system
  • Manage all customer movements on the E-Viper system to include terminations
  • Record planned schedules on E-Viper and continuously amend on a daily basis

Management and Supervision of staff

  • Ensure that all staff are trained on standard operating procedures and policies relevant to their role (specific to route planning and procedures)
  • Supervise all crew, drivers, and controllers and ensure that all job functions in respect of proper planning are correctly carried out, report back on findings
  • Report to HR Administration any absenteeism and leave to effectively allocate necessary human resources.
  • Prepare disciplinary if required

Mix Telematics and Easy Roster

  • Ensure all vehicles are being monitored and all equipment is in working order
  • Drivers are issued with driver tags
  • Manage staff attendance with Easy Roster

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
  • Participate in safety forums created by the company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programs
  • Comply with safety policies and procedures at the workplace
  • Distribute safety information as and when required
  • Wear protective clothing all the time



Compulsory Minimum requirements:

  • Grade 12
  • Driver’s License
  • PSIRA Registration
  • Firearm Competency
  • CIT Training


  • Knowledge of G4S standard operating procedures
  • South African security legislation
  • G4S HR Policy and procedures
  • G4S Ethics Policy


  • Computer literate – Ability to work on Excel, MS Outlook, Word
  • Communication (written and verbal)
  • Strong planning and route mapping skills
  • Customer complaints


  • Awareness of the market
  • Delivering strategy
  • Driving change
  • Leading People
  • Delivering Performance
  • Working with Complexity
  • Managing Professionally
  • Customer thinking
  • Collaborating and Co-operating


G4S is the world’s leading international security solutions group, which specializes in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees.

G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognized as the leader in providing security solutions. We, therefore, endeavor to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce.

G4S is an organization that is defined by its values, which are:

  • We act with Integrity and Respect – Our business activities and relationships are built on trust, honesty, and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers, and those in our care with the utmost respect.
  • We are passionate about Safety, Security, and Service Excellence – We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
  • We achieve this through Innovation and Teamwork – We invest in technology and best practices to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

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