Customer Facing Team Member – Bergbron X8-KFC

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Customer Facing Team Member – Bergbron X8-KFC

Job Ref #: Bergbron2021
Industry: Human Resources
Job Type: Permanent
Salary: Market Related

Closing Date: 24 July 2021

 To provide an excellent service  to customers and to expedite KFC products in an efficient, friendly, and courteous manner while maintaining a clean and tidy work area

– Approach and treat the customer in a courteous, friendly, and efficient manner as laid down in the Service Section of the KFC Manual

– Prepare products using approved KFC procedures

– Monitor product quality by checking and acting upon expiration dates and times for products

– Ensure the correct use of product holding equipment in respect of holding times and temperatures

– Keep the Customer Service Area  and Front Counter clean and tidy

– Follow all cash handling procedures as per Company Standards

– Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention

– Adhere to Yum’s cultural principles

– Be obsessed with Customer Service by achieving standard audit results and wowing our customers on every shift

– Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

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