USER SUPPORT TECHNICIAN: DEPARTMENTAL ICT REF NO: OTP 08/07/2021

USER SUPPORT TECHNICIAN: DEPARTMENTAL ICT REF NO: OTP 08/07/2021

SALARY: R257 508.per annum (Level 07)

CENTRE: Bhisho

REQUIREMENTS: National Senior Certificate and an NQF level 6 National Diploma as recognized by SAQA in IT or related qualification with a minimum of two (2) years experience should be in ICT End-User support. An understating of the Service Desk environment is a requirement. Knowledge: ITIL Service standards and procedures at a basic level, End-user Support Procedures, Operating Systems, MS Active Directory, Backup Technologies and processes, Batho Pele Principles Skills. Training in CompTIA A+, N+, and MCSE Professional

Certifications. A valid Driver’s License will be advantageous.

 

DUTIES: Coordinate the facilitation and maintenance of the top departmental ICT: Ensure that all computers in the department are installed with the standard software. Ensure that all computers are joined in the organizational domain. Ensure all computers are connected to the printing equipment. Conduct basic technical support on printing equipment. Operate and maintain ICT boardroom A/V equipment. Provide security support by means of updated anti-virus software and network operational support for the department: Install Anti-virus software on user machines. Ensure firewalls are on at all times. Troubleshoot and repair network points in the department. Ensure that all users have access to the network. Provide and support internal access of electronic mail and other communications system: Create and configure mailboxes on user computers. Create fax2email services link for the department. Create shared drives for all units and support departmental units. Monitor helpdesk calls and complaints registration process: Receive call requests from the service desk. Attend and resolve calls according to the service desk SLA. Update service desk with status of the call.

 

ENQUIRIES: Mr. Nkosinathi Loli at Tel No: (064) 890 6527

APPLICATIONS: can apply using the eRecruitment system which is available on www.ecprov.gov.za  or https://ecprov.gov.za/  https://erecruitment.ecotp.gov.za/   or emails their applications and quotes the reference number of the post in the subject of the email to: recruitment@ecotp.gov.za.

 

CLOSING DATE: 30 July 2021

NOTE: Instruction Note: Applications must be submitted on a https://erecruitment.ecotp.gov.za/ Form, obtainable from any Public Service department or go to www.dpsa.gov.za  or http://www.ecprov.gov.za  which must be signed (an unsigned Z83 form will disqualify an application) and should be accompanied by a recently updated, comprehensive CV as well as copies of all qualification(s), [Matric certificate must also be attached] ID-document and Driver’s license [where applicable]. Furthermore, such copies need not be certified when applying for a post. Communication from the HR of the department regarding the requirements for certified documents will be limited to shortlisted candidates. Therefore, only shortlisted candidates for a post will be required to submit certified documents on or before the day of the interview following communication from HR. Non- RSA Citizens/Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his/her application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Failure to submit all the requested documents will result in the application not being considered. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Selected candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification, and previous employment verification). Successful candidates will also be subjected to security clearance processes. Successful candidates will be appointed on a probation period of twelve (12) months. Misrepresentation in the application documents will result in automatic disqualification and disciplinary action in the event the candidate has already been appointed. The Department reserves the right not to make an appointment(s) to the advertised post(s). Persons with disabilities and people from previously disadvantaged groups are encouraged to apply. Employment equity targets of the department will be adhered to. Applicants: Applications Received After Closing Date Will Not Be Considered. No Faxed Applications Will Be Accepted, No Hand-Delivered Applications Will Be Allowed Due To Covid 19.

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