Hollywood-Betting Clerk (X4) – Dukwahs

Hollywood-Betting Clerk (X4) – Dukwahs

Posted 02 June 2021 – Closing Date 30 June 2021

Advantageous:

  • 1-2 years in Gaming Industry.

Responsibilities:

Branch Growth

  • Ensure betting boards are updated timeously.
  • Updating of memos, card changes, results, and scratching’s which occur throughout the day.
  • Be knowledgeable on all betting rules, odds and pay-outs.
  • Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
  • Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

  • Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
  • Team members are to be alert to emerging attempts to defraud the company.

Cash Management

  • Team members are to ensure they have accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of the day.
  • Interim checks must be done within the course of the day with the team leader on duty.
  • Ensure that all cash shortages are dealt with immediately, shortages less than R250.00 must be paid back into the Hollywood taking on the same day by the team member.
  • Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

  • Ensure that the branch is always neat and tidy according to Hollywood standards.
  • Ensure that your workstations are well maintained and in good working condition.
  • Comply with all procedures to prevent losses to the company, advising your branch /senior team.
  • leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, offline).

Customer Service

  • Ensure to provide good customer service by being friendly, helpful, polite, and courteous at all times.
  • Proactively address customer complaints and ensure that customers are given positive feedback.
  • Build strong relationships with regular customers.
  • Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times

Customer Service

  • Ensure to provide good customer service by being friendly, helpful, polite, and courteous at all times.
  • Proactively address customer complaints and ensure that customers are given positive feedback.
  • Build strong relationships with regular customers.
  • Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

  • Compliance and adherence to the company’s internal control policies.
  • Compliance with the code of ethics and escalate fraudulent activities.
  • Team members to ensure they are dressed in their correct Hollywood uniform when on duty.
  • Credit bets are not allowed to be taken by any team member.
  • Team members on duty are not allowed to take bets wearing Hollywood uniforms.
  • Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
  • Team members are not allowed to be behind the terminal counters when off duty.
  • Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

  • Actively promote Hollywood values.
  • Live the values and lead as an example to other team members.

Skills and Competencies:

  • Demonstrates a good understanding of betting procedures.
  • Understand the different betting types.
  • Manage income and pay-outs by following the company policies, practices, and procedures.
  • Show concern for all aspects of the job.
  • Maintain responsibility for tasks and have the ability to identify irregularities.

Please note that only team members who meet the stipulated minimum requirements will be considered.

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