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Specialist: Client Relationship Management

Specialist: Client Relationship Management

 

Date: 07-Apr-2021

Location: Stellenbosch, Western Cape, ZA Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To develop and implement client engagement campaigns and programs to deliver business and client value.
  • Take ownership and drive the campaign end-to-end lifecycle through the development of campaign business cases encompassing; pre-campaign analyses, target group design, communication plan, content development, campaign execution, and post-campaign analyses.

Experience

Min:

  • 5 years plus experience in a similar environment
  • Drafting business cases, marketing plans
  • Operates in campaign coordination or management role
  • Digital marketing, CRM, customer loyalty, and communications
  • Interpret data and reports for analysis
  • Performance marketing and direct marketing

Ideal:

  • Digital Campaign management agency experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • Bachelor’s Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

  • Post Graduate Diploma in Marketing or Business Management

Knowledge

Minimum:
Must have detailed knowledge of:

  • Strategic marketing management
  • Psychology and Behavioural Economics
  • Campaign management
  • Direct marketing
  • Internal and external communications
  • Performance marketing

Ideal:
Knowledge of:

  • Digital Marketing: digital campaign management  in agency environment i.e. Programmatic marketing
  • Data analysis, client profiling, and segmentation
  • Brand Management
  • Data analysis, client profiling, and segmentation

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Analytical Skills
  • Attention to Detail
  • Commercial Thinking Skills

Competencies

  • Relating and Networking
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Writing and Reporting
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations
  • Adapting and Responding to Change
  • Analyzing

Additional Information

  • Clear criminal and credit record
  • Ability and willingness to work in an open-plan environment
  • A valid driver’s license and own vehicle is required
  • Willingness to travel nationally if and when required

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

Updated: April 7, 2021 — 2:59 pm
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