Vodacom Portfolio Manager – Digital Payments & Products
The Role will be responsible for: Payments Portfolio: Take end-to-end accountability for defining a strategy and optimizing payments solutions across Digital Channels (Web and App.) Coordinate priority with respective Product Owners and outputs across the design team, payments, IT, Vodacom Financial Services, and others as required. Drive the Digital Channels payments strategy, in conjunction with the necessary stakeholders, including mapping out processes, assessing & defining risks, and defining controls Work with the product team to ensure all product offerings that involve the transfer of funds (Add to the bill, deduct from airtime or card payments) are adequately specified, implemented, and operationalized. Digital Product Portfolio (Mobile Channels B2B & Fintech)
Responsible for performance tracking and reporting across multi-platform-owned products. Alignment with Vodafone group digital strategy and assess reuse of shared group components.
Your responsibilities will include
Customer Experience Bring customer experience into every decision Listen and ask questions to understand our customers’ needs Ensure every payment & mobile channel journey is exceeding world-class customer experience standards App Strategy and execution Create overall App strategy and obtain organizational buy-in Drive delivery of projects to achieve business objectives. Run initiatives to improve customer satisfaction, usage, cost-saving and revenue Commercial Ownership of App Objectives Complete ownership of the App growth strategy Ensure migration of customers from traditional physical engagements and also older self-service channels onto the App. Drive revenue and cost savings Continuous monitoring of performance Subject Matter Expert, Organisational Leadership and communication. Vodacom champion for App Obtain buy-in across the organization and work especially closely with the CBU CVM and Marketing teams to ensure ongoing App promotions. Build very close relationships with Retail and Call Centre teams to ensure customer education and support. Work with CBU and EBU product teams to ensure the App is always included in future product plans. Ensure we deliver on their requirements.
Remove operational and execution barriers Capability build and maturity Own and drive payment capability to build within and across digital channels
Understand technical solutions, impediments, and opportunities at a high-level Product own requirements and backlog prioritization of features
Own successful implementation of solutions Identify and drive continuous improvement and maturity within the department
The ideal candidate for this role will have:
Must have technical/professional qualifications: 3 years Bachelor’s Degree in Business or Information systems areas is essential, an MBA is (beneficial) Good understanding of full the payment life cycle, how to navigate the domestic payments environment, and reconciliations. Basic knowledge of the technology and applications that support payments Minimum 2-3 years in a digital payments/fintech environment (essential) Minimum 8 to 10 years experience with Digital Sales and/or Digital product management (essential), inclusive of Product Development skills (essential) 2 years leadership/ managerial/ supervisory experience (essential)
Matric is essential Minimum 10 years experience with Digital Sales and Digital product management (essential) Minimum 2-3 years in a digital payments/fintech environment (essential) 5 years relevant experience in the telecommunications industry (advantageous) 2 years leadership/ managerial/ supervisory experience (essential)
Closing date of Applications: 06 April 2021
CLECK HERE FOR APPLICATION: >> (WWW.VODACOMVA.CO.ZA)
The base location for this role is Vodacom Campus, Midrand
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.