CUSTOMER CARE COORDINATOR (PNA5) REF NO: REFS/008450
Directorate: Quality Assurance
Re-Advertisement (Those who previously applied for this post are advised to Re-apply)
SALARY: R256 905 per annum (plus benefits)
CENTRE: Helen Joseph Hospital
REQUIREMENTS: Basic qualification accredited with the SANC in terms of government notice 425 (Diploma/ Degree in Nursing) or equivalent qualification that allows registration with the SANC as a Professional Nurse. Minimum of 7 years appropriate/recognizable experience in Nursing after registration as a Professional Nurse with the SANC in General Nursing. At least 3 years of the 7 years experience in the Quality Assurance unit will be an added advantage. Skills: Good communication skills, good ethical practice, good interpersonal skills and caring attitude, basic computer skills, and professional dependency.
DUTIES: Co-ordinate the activities of Quality Assurance. Manage customer care programs, complaints, compliment Management, Clients satisfaction. Monitor waiting time. Manage accreditation program for the hospital in line with regulated standards (NCS). Assist in clinical Audits system. Reporting and investigation of patient safety indent. Liaise with central and District offices on Quality matters. Prepare and present Quality Important Reports. Monitor and evaluate compliance with the ideal hospital. Assist with clinical records audits. Conduct walkabout support about, Support Quality champions, Assist with Staff Excellence Awards. Attend district and Provincial Meetings. Serve on institutional/district or provincial committee for selected provincial clinical audit projects, PSI and PEC. Coordinate provision of and compliance to national and provincial clinical guidelines within the district. Provide initiative to improve customer care and facility user-friendly environment. Advocate for and ensure the promotion of Quality Assurance activities. Advocate for and ensure the promotion of Quality Assurance activities. Monitor the implementation of policies, protocols, guidelines, programs, practices, and procedures pertaining to quality improvement plans and sops. Conduct patient Experience of Care Surveys and share results with relevant stakeholders. Ensure that internal audits are conducted in patient care units and compliance with Norms and Standards.
ENQUIRIES: Mr.N.D.Xaba Tel No: (011) 489 0873
APPLICATIONS: must be hand-delivered to Human Resources department, Helen Joseph Hospital, No. 1 Perth Road Auckland Park, Basement, Johannesburg (There is also a dedicated box at hospital entrance – ask Security Officers on duty for assistance). Alternatively, applications can be posted to Helen Joseph Hospital Private Bag X 47, Auckland Park, 2006.
FOR ATTENTION: Human resources department
NOTE: Applications must be submitted on a Z83 form, obtainable from any Public Service Department or on www.dpsa.gov.za/documents. The completed and signed form should be accompanied by a recently updated CV as well as certified copies of all qualification/s, Identity document (no copies of certified copies allowed, certification should not be more than six months old). N.B. Failure to attach relevant certified documents will result in your application disqualified. Successful candidates will be subjected to OHS medical surveillance as required by HBA regulations within the OHS Act 85 of 1993 and security clearance check with South African Police Services or other relevant state agencies, reference check and verification of qualifications will be conducted.
CLOSING DATE: 09 April 2021