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SWITCHBOARD OPERATOR REF NO: 2021/83/OCJ

SWITCHBOARD OPERATOR REF NO: 2021/83/OCJ

SALARY: R145 281 per annum. The successful candidate will be required to sign a
performance agreement.
CENTRE: National Office: Midrand
REQUIREMENTS: Grade 12 or equivalent qualification. 0-2 years
experience as a telecom operator or receptionist. Skills and Competencies: Telephone etiquette. Customer service skills. Conflict management. Good interpersonal skills. Good communication skills. Punctuality and Diligence. Honesty and Integrity. Computer skills.
DUTIES: Render an efficient telephone service to the OCJ Head Office. Answer incoming and outgoing calls. Transfer calls to relevant extensions. Provide a messaging service to clients for unanswered calls. Ensure that switchboard equipment is functional and maintained and maintain call register. Complete accurate telephone accounts for dissemination to the OCJ staff. Provide departmental contact information to internal and external stakeholders. Attend to queries and perform other administrative duties as may be allocated from time to time. Quality assurance of monthly national telecoms accounts. Maintain and update telephone database. Notifications on system challenges and interrupted service.
ENQUIRIES: Ms. S Tshidino and Ms. B Rakgotho Tel No: (010) 493 2500/ 8774

CLOSING DATE 06 April 2021

NOTE: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department. Received applications using the incorrect application for employment (old Z83) will not be considered https://www.thensg.gov.za/careersold// www.judiciary.org.za. The completed and signed form should be accompanied by a recently updated CV as well as certified copies of all qualification/s and ID documents (no copies of certified copies are allowed; certification should not be more than six months old). Failure to submit all the requested documents will result in the application not being considered. Please indicate the reference number and position you are applying for on your application form. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within three (3) months after the closing date, please accept that your application was unsuccessful. Applications received after the closing date, as well as applications received via fax or email, will NOT be considered or accepted. Shortlisted candidates must be willing to undergo normal vetting and verification processes. Note: Requirement for all Senior Management Service (SMS) Posts – Nyukela Programme: This is a Pre-Entry Certificate to Senior SMS endorsed by DPSA which is offered by the National School of Government (NSG) through an online course platform. The course is available at the NSG under the name Certificate for entry into the SMS and the full details can be sourced by the following link: https://www.thensg.gov.za/trainingcourse/ SMS-pre-entry-program. The successful candidate will be required to provide proof of completion of the Pre-entry certificate for entry into the SMS. Furthermore, candidates shortlisted for the SMS post will be subjected to a technical exercise that intends to test relevant technical elements of the job. Following the interview and the technical exercise, the Selection panel will recommend candidates to attend a generic managerial competency assessment in compliance with the DPSA Directive on the implementation of competency-based assessments. The President of the Republic of South Africa proclaimed, by Proclamation No 44 of 2010, the establishment of the Office of the Chief Justice (OCJ) as a national department on 23 August 2010 to support the Chief Justice as the Head of the Judiciary and the Head of the Constitutional Court. The services of the following dynamic person/s are required to capacitate the Office:

Updated: April 3, 2021 — 12:16 pm
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